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FAQs

Can I use my Grace gift card on the website?

At the moment they are only available to redeem in store.

Can I redeem my loyalty points on online purchases? 

For now, the website and the store are separate and therefore customers do not add to their loyalty points and cannot redeem them on purchases.

I have a return, but I live close to the store. Can I do an in store return for something I bought online?

Yes! It will not be processed much quicker, but it will save on the shipping costs. Just make sure to follow our online return policy as it does differ from our in store one. 

Can I pick up my online purchase in store if I live in the area?

No, at the moment we do not offer a pick up in store option. 

I like what I bought, but it is the wrong size. Can I do an exchange?

There is no formal way to do an exchange. Simply order your new size if it is available and return the old one!

 

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