Returns & Exchanges
Online & In-store Returns
Want to return something? No worries! Sometimes we grab the wrong size, or realize that we bought the wrong color. Happy customers are important to us and we don't want you be afraid of putting that cozy sweater in your shopping cart without trying it on.
Guidelines for Returns & Exchanges
- We accept returns for refund within 30 calendar days from the date of your purchase as long as there are no visible signs of wear or damage
- Any return processed without a receipt, order number, or without the email used for the purchase qualifies for an exchange or store credit equal to the current selling price of the item.
- Returns made with a gift receipt will be refunded as Grace store credit.
- Returns are processed in 2-3 business days, but may take 5-7 business
days after to show up in your bank account (depending on your bank).
- Items marked with Final Sale cannot be returned, refunded or exchanged.
- Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of online store credit.
- We reserve the right to refuse a refund if the items have any signs of wear, alteration, or misuse.
- Damages must be reported within 5 days of receiving merchandise or items cannot be returned.
- Home decor items must be returned unopened in their original packaging. If the seal is open or packaging is removed from home decor items they are not returnable.
- Our return shipping address is:
Attn: Exchanges & Returns
10 Liberty Way, Unit A4
Niantic, Connecticut 06357
How do I ship my return/exchange?
We include a free shipping label in each online order. Just make sure you
- Securely repackage your items in the package you received them in.
- Enclose the packing list so your return can be processed quickly and efficiently.
What happens to my rewards points when I return merchandise?
Rewards points earned on returned merchandise will be forfeited. Rewards points redeemed on returned purchase will be returned to customer’s rewards account.
** In-store Cash & Check Purchase Return Policy **
Cash refunds: Purchases made in cash will be refunded as cash for amounts up to $150. Any cash returns exceeding this amount will be refunded via check by mail in 7-10 business days.
Check refunds: Purchases made by check will be refunded via check by mail in 7-10 business days.